FAQ

We typically process orders within 24-48 business hours after receiving payment. Shipping times may vary depending on your location and the current courier service we collaborate with. You will receive a confirmation email with a tracking number (or similar) once your order is shipped.

You have the right to return items within 14 natural days from the day you or a third party, other than the carrier, acquired physical possession of the goods. To be eligible for a return, clothing and accessories must be in their original, unused condition and returned in their original packaging. Return costs will be paid by the customer, this may vary between 2% of the total value of the purchase or a minimum 2€ fee cost.

Yes, we do offer exchanges. If you wish to exchange a product, you`d receive a voucher or bill with the value of the purchased made and this may be used again for another purchase, once the former articles bought have arrived back to our logistics centre and the quality revision has been ensured. Please get in touch with our customer service email for further information and guidance during this process: pagos&devoluciones@mentamoda.com Please note that customers are responsible for both the return shipping costs and the shipping costs of the new product.

To initiate a return or exchange, please contact our customer service email. info@mentamoda.com Customers are responsible for the return shipping costs unless the product is defective or damaged. If the product is defective or damaged, please contact us within 72 hours from receiving your order, if not we will not reimburse the article.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

We are currently expanding our present payment methods. It will include credit/debit cards and PayPal. You can find the full list of accepted payment methods during the checkout process.

This would be unprovable as we do check thoroughly every article sent before giving it to our delivery 3rd party agent, however these things may happen. If you receive a product that is defective or damaged, please contact our customer service email within 72 hours of receiving your order: info@mentamoda.com We will work to provide a resolution, which may include a replacement or refund.

Currently, we offer national-based (Spain,Canary & Balearic Islands), as well as most of EU and UK. Shipping costs and delivery times may vary depending on your location. During the checkout process, you can select your country for shipping options and costs. If your country (or sending country), doesn`t appear on our lists, please write to us thorugh our Whatsapp channel so we can discuss other options: (+34) 639 24 20 59